Rounding up our time at SITS 24!
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Rounding up our time at SITS 24!
Hayden Francis
May 1, 2024
5 min read
Hayden Francis
May 1, 2024
5 min read
Adaptavist ups the ante
We joined industry leaders, practitioners, and innovators to check out the latest ITSM trends, chat technology, and serve up strategic thinking – everything that’s shaping the future of service delivery. Needless to say, the conversations were electric!
Events like SITS are so important to Adaptavist – and not just because we get to catch up with old friends and meet new faces. From our mini theatre talks to one-to-one interactions, it’s where we really hear what makes our customers tick, giving us a much deeper understanding of how to support you and solve your problems.
Missed SITS? Don’t miss out
If you weren’t able to attend SITS 24, were torn between all the great talks, or just want to rewatch something you found particularly interesting, you can still get caught up on the action. We filmed all our lightning talks, so you can watch them at your leisure on YouTube.
As an Atlassian ITSM Specialized Partner, we were a core sponsor for Atlassian at the event. This means we got to demo JSM on the Atlassian booth and chat with potential new customers interested in Atlassian products. It was a great way for us to showcase our expertise, geek out about all things Atlassian, and demonstrate the full functionality JSM offers.
Adaptavist’s Principal Customer Success Advocate Phill Fox also found time to fit in a hot-ticket talk at the Atlassian booth about value streams for JSM and Jira Software integration.
Partners in the pods
As an Atlassian ITSM Specialized Partner, we were a core sponsor for Atlassian at the event. This means we got to demo JSM on the Atlassian booth and chat with potential new customers interested in Atlassian products. It was a great way for us to showcase our expertise, geek out about all things Atlassian, and demonstrate the full functionality JSM offers.
Adaptavist’s Principal Customer Success Advocate Phill Fox also found time to fit in a hot-ticket talk at the Atlassian booth about value streams for JSM and Jira Software integration.
What’s trending in ITSM?
‘ITSM is not about tickets, but it’s about creating an experience.’
Beyond Adaptavist’s contributions to the event, there were a wide range of themes discussed across the two days. Ultimately, they highlighted how important service management is in today’s IT landscape and the pivotal role it can play in helping organisations navigate challenges and exceed user expectations.
Beyond Adaptavist’s contributions to the event, there were a wide range of themes discussed across the two days. Ultimately, they highlighted how important service management is in today’s IT landscape and the pivotal role it can play in helping organisations navigate challenges and exceed user expectations.
Experts were focused on the ‘how’, in terms of creating a better experience for service management customers. Topics they touched on included:
- Expanding beyond IT – rolling out service management practices across the enterprise, from finance functions to marketing and HR, and how automation can help make this happen.
- The role of AI – thinking about how businesses can be AI-ready and tackle the key AI challenges they’re already facing, such as hallucinations, compliance, and jail-breaks.
- Colleagues as customers – the importance of the internal customer experience and the need to bring teams along on your digital transformation and maintain that engagement to make services work best for them.
See you again next year!
As a leading provider of innovative service management and IT operations solutions, Adapativst had the best time at SITS 24, connecting with fellow professionals and showcasing what we can do. From dynamic talks and customer success stories to detailed demos and prize giveaways, this year was jam-packed with expertise and excellent networking opportunities. And we can’t wait for the next one!
If you want to follow up on anything you experienced at SITS 24, or if this round-up has got you thinking more about service management, we can help. Take a look at the services we offer and, if you’d like to have a chat, please get in touch.
Written by
Hayden Francis
Solutions Marketing Manager