Blog
![Three people holding parts of the agile loop as a team.](https://cdn.sanity.io/images/p2iimemf/production/e433cd6ef9167ab2e7ad7b64af1b4517553ec33d-900x600.png?w=480&auto=format)
How work management practices can support agile transformations
How work management practices can support the culture shift need for successful agile transformations.
![A triangle shaped digram showing how AI and ITSM are interlinked.](https://cdn.sanity.io/images/p2iimemf/production/6ae35809998dfc7d560d8be80587979bef851f88-1401x961.png?w=480&auto=format)
How AI will shape the service management landscape: trends and challenges
AI technologies have become part and parcel of our lives, lets delve into the trends and challenges to understand the AI impact on our service management practices and delivering value to customers.
By Marietta Protonotariou
on 6th Sept. 2024
![A women plugging an AI brain into a hovering service management icon.](https://cdn.sanity.io/images/p2iimemf/production/e221579312c98e92aaa9d45502418abfdbff2af2-1401x961.png?w=480&auto=format)
Artificial intelligence: Making service management smarter
In a previous blog, we explained ‘How AI will shape the service management landscape, including the trends and challenges’. But let's take a deeper look into how AI could be applied, from an ITSM perspective.
By Vinesha D'Mello
on 4th Sept. 2024
![Cloud with AI switch](https://cdn.sanity.io/images/p2iimemf/production/c36936b94027cdb341f1ffc362f56628985225e5-3750x3750.png?w=480&auto=format)
AI features on Confluence to take your content to the next level
Examine how AI features have enhanced Confluence, your team's most trusted workspace
By Jarin McClinton
on 16th Aug. 2024
![Person working with AI robot to build a sandcastle.](https://cdn.sanity.io/images/p2iimemf/production/5a2fadd98594a30aa51b4bcf0934e64a4c3b6a7a-1875x1250.png?w=480&auto=format)
AI-powered work management for business teams
How can AI-powered work management tools make a world of difference to business teams? Read on to find out.
By Danny Coleman
on 15th Aug. 2024
![Six people inside an infinity loop representing DevOps](https://cdn.sanity.io/images/p2iimemf/production/54a98090035ef27cd9e82e56ef618f84459f6775-900x600.png?w=480&auto=format)
Post CrowdStrike, we must find calm in the chaos
Discover vital lessons from the CrowdStrike Falcon incident to improve software testing and deployment practices and ensure robust, reliable software delivery.
By Matt Saunders
on 7th Aug. 2024