We’re Atlassian specialized and investing in our ITSM practice
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We’re Atlassian specialized and investing in our ITSM practice
Simon Haighton-Williams
7 December 2023
5 min read
Simon Haighton-Williams
7 December 2023
5 min read
Adaptavist is not an island. We’re proud of our strategic partnerships with some of the world’s leading technology and solution providers. These enable us to deliver holistic solutions for our clients, boosting our digital transformation offering. And nowhere is this more true than with IT Service Management (ITSM).
Our high-velocity IT and enterprise service management approach is focused on our clients’ and their customers’ needs. Which is why we’re happy to announce we’ve achieved Atlassian Specialized Partner status in ITSM for the second year in a row.
Proud partners in ITSM
This recognition from Atlassian validates our deep knowledge, extensive experience, and ability to deliver consistent, high-quality services that fulfil customer goals. We’ve held this specialisation since October 2022, a few months after the program was launched, and we’re also Atlassian Specialized Partners in cloud and agile at scale.
tlassian would like to recognise Adaptavist for their specialised delivery practice, as they have proven success implementing service management principles based on ITIL methodology for improved satisfaction and cost-efficiencies. The level of commitment in the ITSM Specialization Program recognises these Atlassian Partners’ effort and dedication to delivering consistent, high-quality services to optimise a customer’s experience and success."
Ko Mistry
Atlassian’s Head of Global Channel
Twelve months of strategic growth
Our exceptional ITSM offering has been bolstered by significant growth and investment over the last year. We want to cater to the vast and unique requirements of all our customers, which is why we’ve made strategic decisions to partner with the following organisations:
- Device42—Since 2010, this comprehensive IT discovery, asset management, and dependency mapping platform has helped scale enterprises to see exactly what’s happening in their IT ecosystem. This fantastic Jira Service Management (JSM) enhancement also shows you where dependencies lie across data centres and the cloud.
- HappySignals—Want to improve team member experiences through a real-time understanding of what’s really going on? With HappySignals' IT Experience Management platform, you can. It makes this kind of data visible, understandable, and actionable while connecting it to operational information in JSM.
- Gaspar AI—This advanced Large Language Model-trained (LLM-trained) chatbot is all about cutting down manual work to free people up to focus on higher-value tasks. It can instantly resolve up to 40 per cent of your team’s recurring requests without human intervention. And because it integrates with more than 30 apps (like Slack, Microsoft Teams, and JSM), you don’t need to switch platforms to benefit.
The Adaptavist Group family goes from strength to strength
Working closely with partner solutions has a huge impact, but we’re also focused on developing our ITSM practice and expertise across The Adaptavist Group, so we can recommend the right solution—including, tools, aligning your employees, and refining your processes. To help you implement them, provide managed services, and to also expand our global footprint. One way we’re doing this is through exciting acquisitions of area specialists, including Nimaworks and VenITure. This has enabled us to extract expertise from across the globe that we are able to then utilise across the Group.
Meet Nimaworks
As one of the largest Atlassian Platinum Solution Partners in South Europe, Nimaworks is on a mission to create state-of-the-art experiences for its customers through transformation. With customers across the financial services, insurance, telecoms, and utility industries, and the public sector, Nimaworks has broad and proven expertise in ITSM and ESM.
Meet VenITure
December 2022 saw us join forces with VenITure—the fastest-growing Atlassian enterprise solution and work management partner in the DACH region. Already sharing Adaptavist's people-first approach, VenITure provides a full range of Atlassian solutions, including cloud migration, agile at scale, work management, and, crucially, ITSM.
"At The Adaptavist Group, we believe true expertise lies in understanding and evolving with the market. Our consultative approach isn't just about implementing solutions; it's about crafting a journey towards excellence in service management. Partnering with Atlassian and other key strategic partners enhances our ability to deliver unparalleled value, transforming challenges into opportunities for growth and innovation."
Effie Bagourdi
ITSM Practice Lead, The Adaptavist Group
Looking ahead for our customers
These strategic partnerships and a wealth of in-house expertise are already making a huge difference for our customers as they embrace ITSM. With greater knowledge and a wider selection of tools at our fingertips, we’re well-positioned to meet their individual needs and support their transformation.
From a discovery assessment to tool implementation and migration to training and managed services, our complete ITSM solution takes care of everything. And with three distinct packages to pick from, you’re sure to find a service selection to suit your organisation’s needs and get you up and running.
Find out more about our ITSM and ESM solutions
Written by
Simon Haighton-Williams
CEO
CEO of Adaptavist since 2010, Simon is responsible for overseeing the organisation's rapid growth globally. He has been in software development since the 1990s, working across the public and private sectors.
ITSM