Customer challenge
Like many consumer brands, our client had seen an acceleration of online activity in the wake of the Covid-19 pandemic – with online sales up in every region by at least 50 percent. For the organisation, this has meant a continued investment in e-commerce capabilities, supply chain improvements, and IT.
For our client to meet its board’s increasing growth demands and stay nimble in the face of increased online competition, it became even more critical that applications were being developed efficiently and securely. However, they were facing software development life cycle challenges, particularly in the delivery environment, hindering new development efforts in Amazon Web Services (AWS). On top of this, development teams were hitting resource limitations and experiencing regular disruptions due to their on-premise development practices, resulting in long runway and release times.
At this point, our client was outsourcing the majority of its technical operations, and had already engaged two previous partners to help them move their production infrastructure to AWS, neither providing a satisfactory solution. They wanted to understand the root cause of the issues they were facing and also needed to determine how best to leverage the AWS environment to reduce release time. The client leverages an array of tools from AWS, Atlassian (Jira and BitBucket), and Jenkins, creating another challenge. They needed an integrated approach to meet business and technology objectives.