IT and Enterprise Service Management
Enhance customer experience by optimising how your organisation designs and delivers services with high-velocity ITSM
Partner with Adaptavist to transform your service management practices for superior customer satisfaction and operational excellence.
Our solutions are designed to optimise performance and ensure seamless transitions. Benefit from strategic insights that enhance your current service management set-up, comprehensive training that empowers your teams, and unlimited expert support for exceptional service delivery.
Whether you're looking to enhance operational efficiency in the maritime industry or elevate your customer service capabilities with AI-driven automation, our solutions are crafted to deliver measurable results.
Our ITSM and ESM services
Service management discovery assessment
Solution design and implementation
Fixed price packages to get you started with Jira Service Management
Migration from legacy ITSM solutions
ITIL® v4 foundation and tool-based training
Managed services
Benefits of our service management solution
Empowered employees
Drive a culture of self-service by equipping your teams with the tools and training needed to access and action information
Collaborative teams
Achieve faster response times and effective task allocation with a highly collaborative service management solution
Greater operational efficiency
Implement industry best practices powered by AI automation to save time and reduce costs.
Improved visibility
Leverage robust data and reporting tools for better performance tracking. Utilise a sophisticated automated CMDB solution for advanced service mapping
Future scalability
Equip your organisation to adapt and stay agile with scalable, flexible services that keep pace as your business grows and evolves
Exceptional customer service
Adopt a holistic approach to ITSM and ESM development to provide exceptional value to end-users
Unlock efficiency with our transformative ITSM and ESM solutions
Service management discovery assessment
We’ll host a discovery workshop with key stakeholders to understand your current ITSM tool set-up, requirements, and expectations to determine your ITSM maturity and transformational readiness.
Aligning our implementation roadmap with these findings, we'll provide a blueprint with recommendations about whether to replace, renew, enhance, rebuild or sunset existing applications.
Implementation and migration
Implementation and migration
Whether you’re implementing your first service management solution, migrating from one platform to another, or have plans to migrate to the cloud, we’ll design and implement a full-scope ITSM and ESM strategy.
No matter how complex your requirements are, our team of experts will support you in achieving your organisation's goals.
Solution design and optimisation
Solution design and optimisation
Save valuable time and money with expert-led ITSM process design and automation, allowing your teams to concentrate on high-priority support that maximises operational efficiency.
We work closely with you to integrate the modules, apps, and services that add the most value for your teams, creating a bespoke, cost-effective ITSM platform that's optimised to meet your unique needs.
ITIL® v4 foundation training
ITIL® v4 foundation training
Get ready for ITIL® 4 Foundation Certification with our expert-led training. Acquire essential IT service skills, foster team collaboration and aligning IT services with business goals.
Tool-based training
Tool-based training
Enable your teams to deliver with confidence by providing them with comprehensive Jira Service Management training.
Our tailored, interactive training ensures your teams get the most value out of your technology stack, providing a solid foundation for all levels of experience.
Managed services
Managed services
Outsource the day-to-day management of your ITSM platform to our experts with unlimited support.
Our managed services package ensures your mission-critical solution always performs and delivers the service your customers expect, whilst freeing up your internal resources.
Service management discovery assessment
We’ll host a discovery workshop with key stakeholders to understand your current ITSM tool set-up, requirements, and expectations to determine your ITSM maturity and transformational readiness.
Aligning our implementation roadmap with these findings, we'll provide a blueprint with recommendations about whether to replace, renew, enhance, rebuild or sunset existing applications.
Implementation and migration
Whether you’re implementing your first service management solution, migrating from one platform to another, or have plans to migrate to the cloud, we’ll design and implement a full-scope ITSM and ESM strategy.
No matter how complex your requirements are, our team of experts will support you in achieving your organisation's goals.
Solution design and optimisation
Save valuable time and money with expert-led ITSM process design and automation, allowing your teams to concentrate on high-priority support that maximises operational efficiency.
We work closely with you to integrate the modules, apps, and services that add the most value for your teams, creating a bespoke, cost-effective ITSM platform that's optimised to meet your unique needs.
ITIL® v4 foundation training
Get ready for ITIL® 4 Foundation Certification with our expert-led training. Acquire essential IT service skills, foster team collaboration and aligning IT services with business goals.
Tool-based training
Enable your teams to deliver with confidence by providing them with comprehensive Jira Service Management training.
Our tailored, interactive training ensures your teams get the most value out of your technology stack, providing a solid foundation for all levels of experience.
Managed services
Outsource the day-to-day management of your ITSM platform to our experts with unlimited support.
Our managed services package ensures your mission-critical solution always performs and delivers the service your customers expect, whilst freeing up your internal resources.
Our strategic partners
We proudly partner with leading technology providers that your teams love to use.
ITSM and ESM solution packages
Starter
Kickstart your ITSM or ESM transformation journey with our out-of-the-box package, which includes basic features to get you up and running with the essentials.
Professional
Accelerate your service maturity with a 360-degree understanding of your existing ITSM set-up, and expert support from our team to optimise your solution.
Enterprise
A fully customised solution that is designed, built, and implemented to meet the requirements of your organisation whilst ensuring your services are secure, compliant, and future-proof.
Unlock high-velocity service management success
ITSM and ESM Applications
Our suite of apps for Jira Service Management is designed to enhance your platform's capabilities, streamline workflows, and enable data-driven decisions.
Whether you're looking to unlock potential in your tooling, achieve seamless integration, or ensure your data's safety and accessibility, our apps have you covered. Explore how these powerful tools can transform your ITSM experience:
Unleash the full potential of Jira Service Management with ScriptRunner.
Experience capabilities in Jira Service Management that you didn't know were possible, with built-in scripts that work out-of-the-box.
Leveraging Kolekti alongside Confluence, achieve seamless integration and enhanced collaboration within ITSM.
Streamline workflows, ensuring teams are synchronised and informed, facilitating swift and effective service delivery.
Other apps for Jira Service Management
Mould Jira Service Management into an optimised solution with our suite of apps.
As well as enhancing searchability, our apps ensure your data is kept safe and gathered in a manageable format, enabling you to make informed, data-driven decisions.
Our Atlassian accreditations
We are proud Atlassian Platinum Solution Partner, Atlassian ITSM Specialized Partner, Atlassian Platinum Marketplace partner with deep knowledge, extensive experience in advising tailored service management solutions to accelerate your service delivery
Case study: Adaptavist's transformative service management solution
Adaptavist transformed SickKids Foundation's operations by implementing a centralised Jira service management cloud platform.
Our service management and cloud migration team at Adaptavist helped streamline manual processes and email reliance with an automated solution that enabled SickKids, one of Canada's leading fundraisers, to scale their efforts efficiently. The foundation has saved countless hours, facilitating a smoother transition to remote work and increasing internal collaboration.
"We’ve managed to reduce the volume of emails for requests and incidents by over 95% in the nine months since we launched."
Derek Sutton
Director of Infrastructure and Enterprise Architecture at SickKids Foundation
Service Management resources
Blog : Unhappy with your ITSM solution? Here are your options
Are you part of the 40% of organisations that are either replacing or plan to replace their ITSM tooling? If so, this blog will help you to understand your options.
Blog : Five agile steps for service management success
We've compiled five valuable tips to assist you in establishing an agile service management solution within your organisation.
Blog : Atlassian Intelligence: AI capabilities that transform team work
Introducing Atlassian Intelligence, a new way to revolutionise teamwork and boost service management, DevOps, cloud, and work management capabilities.
Drive customer service excellence
Adaptavist’s breadth of strategic technology partnerships, coupled with service management advisory and consulting expertise, enables technology and business teams to deliver exceptional service experiences.
Contact us today to find out how we can support your ITSM journey.