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Atlassian Cloud price update and JSM changes October 2024
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Atlassian Cloud price update and JSM changes October 2024

Jarin McClinton
Jarin McClinton
17 September 2024
3 min read
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Jarin McClinton
Jarin McClinton
17 September 2024
3 min read
From 16 October 2024, price changes will be coming to a selection of Atlassian Cloud products, including Jira, Confluence, and Jira Service Management. In addition, there are some feature updates for Jira Service Management plans.
Atlassian has announced a change affecting pricing for a selection of Cloud products.

What's changing?

  • Increase in list prices for a range of Atlassian Cloud products (see below)
  • Increase in Advantaged Pricing, most reaching list price
  • Feature changes for Jira Service Management plans
The affected products and increases are:
Jira and Confluence
  • Standard (5%)
  • Premium (6 - 10%)
  • Enterprise (10%)
Jira Service Management
  • Standard, Premium, and Enterprise 1–250 users (8%)
  • Standard, Premium, and Enterprise 251+ (20%)
Opsgenie
  • Essentials and Standard (5%)
  • Enterprise (10%)
Atlassian Guard
  • Standard 1-999 users (5%)
  • Standard 1,000+ users (8%)
Bitbucket
  • Standard and Premium (10%)
Compass
  • Standard (14%)
For organisations with Advantaged Pricing (special prices for long-term licences that increase over time), the costs for many of the above products will increase to list price.
These Atlassian pricing changes follow 12 months of enterprise-ready updates and the introduction of innovative features such as Summary, List and Calendar views in Jira, Databases and Whiteboards in Confluence, embedded Atlassian Intelligence capabilities, and more.
In addition, Atlassian says it remains committed to delivering innovative, powerful tools to increase visibility, consistency, and productivity — all powered by an enterprise-grade cloud platform.
For any questions about the changes, please get in touch with us.

Changes to Jira Service Management (JSM) Cloud

Changes are also coming to JSM. From 16 October, many incident, problem, and change management features will only be available for Premium and Enterprise plans, and pricing for Assets objects and Virtual Service Agents will change. If you're using these features, get in touch with us to discuss your options during the transition.
With these changes, now is the perfect time to review whether the Standard JSM plan is the right option for your business. Many organisations would benefit more from moving over to Premium or Enterprise editions and gaining even more unparalleled service management features.
Read our blog about the new changes to JSM and how this differs across plans.

Considering moving to Atlassian Cloud?

If you've been delaying purchasing Cloud licences, now is the time to act to lock in the best price.
Get the most value from Atlassian Cloud with Adaptavist. Whether it’s optimising your licence portfolio, benefiting from end-to-end consulting support, or many of the other solutions we offer to driving improved results from your software, we’re here to help your business succeed. Learn more about how we can help.
As always, you can speak to our expert team via our contact page.
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Written by
Jarin McClinton
Jarin McClinton
Global Head of Professional Services
With over 10 year's experience as a scrum master, solutions architect, and technical consultant, Jarin has intimate knowledge of how to solve complex business problems with technology. He oversees our global consultancy, delivering strategies that enhance customer satisfaction and drive growth.