Meet your new intern: AI
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Meet your new intern: AI
Danny Coleman
3 October 2024
11 min read
Danny Coleman
3 October 2024
11 min read
AI features in monday.com and Jira can significantly enhance team connectivity and collaboration across a business—it's a bit like getting extra help from an intern.
Less tedium, more creativity
AI features within work management tools have been game-changers, helping people complete tasks more quickly and improving efficiencies. Importantly, these new features are not about making people's jobs obsolete, but about making it easier for them to do their jobs and freeing them up from tedious tasks to do higher-value, creative, or strategic work where they really add value to their organisation.
Nowhere is this more obvious than for knowledge workers within technical and non-technical business teams. Our report, Productivity is not a place, shows that almost three-quarters of companies are investing in artificial intelligence (AI) and machine learning. And entirely remote organisations are all-in already, with 100 percent currently invested in AI.
98 percent of people confirmed they are receiving training or guidance on AI tools.
This blog introduces you to your newest team member: your AI intern. Discover how to leverage virtual AI support to work more efficiently, reduce manual effort, make more informed decisions, and do less boring, repetitive work.
Welcome to the team, AI
Good interns can make a big difference. They're enthusiastic about any task. But they're green, so you're more likely to give them simple, repetitive tasks to complete. These tasks take a lot of time and effort but don't require much knowledge or experience for specific tasks. In the old days, that was photocopying, data entry, and fetching the coffee. Your modern AI intern is no different when it comes to performing tasks that don't require as much business knowledge and expertise, such as data automation and entry and basic customer service inquiries.
You'll find your digital newbie in your work management platform, like Jira or monday.com, ready and eager to help (although good luck getting it to swing by Starbucks). It can lighten the load, freeing you to focus on a project's more strategic and creative aspects.
Why you need an AI intern
All business teams face work management challenges that can significantly impact their productivity, ability to collaborate, and the overall success of their campaigns. Here are just a few of the significant challenges you'll probably recognise:
Constant interruptions
Whether it's a stream of emails, Slack notifications, meeting requests, or your colleagues or decision makers needing information, incessant context switching isn't just irritating—it can slow down your productivity and lead to mistakes.
Searching for what you need
According to a recent Gartner survey, 47 percent of digital workers struggle to find the information they need to perform their jobs effectively. With so much information stored across an organisation, finding what you need can be a job in itself.
Silos across departments
Information might not be accessible even if you can find it. As much as cross-team collaboration is ideal, siloed working is still a big issue for many organisations. This leads to re-work just because someone doesn't have access to the correct information.
High tooling costs
According to Okta's Businesses at Work 2024 report, large companies (those with over 2,000 employees) use an average of 230 apps. Without a centralised approach to tooling, the cost of implementing and maintaining these tools can be exceptionally high.
Distributed workforces
Communication can be difficult for fully remote organisations, with widely distributed teams scattered across time zones. This creates new challenges for sharing status updates and information across the business.
Starting from scratch
Some projects follow a pattern, but others require a unique approach. You can't rely on previous work and follow a template for these. It means starting from scratch, which can significantly impact existing resources.
Quick information sharing
When updates are time-sensitive, getting the correct information to the right people can take a lot of work. For example, internal banking teams might need to share government budget updates with customers, but they can't quickly find the supporting information they need.
Whether you're in marketing, legal, HR, sales, operations, or finance, addressing and overcoming these challenges will take a lot of work. However, the AI features in monday.com and Jira can significantly enhance team connectivity and collaboration across a business. You can make significant gains with a strategic approach, customisable collaboration tools, streamlined processes, and supportive leadership—not to mention a great AI intern.
Atlassian Intelligence has been a game-changer for me. On a personal level, it's helped cut down on tedious tasks so that I can get to action faster. For my team, it's helping us make smarter decisions by providing insights and predictions, leading to better-informed, strategic choices.
Sierra Dasso
Work Management Leader at Atlassian
How your AI intern can help
Work management platforms like Jira and monday.com provide AI features to help you tackle these challenges, from communication and collaboration tools that make remote working easier, to data analysis, predictive analysis, and reporting tools that support information sharing.
You'll also find document management features that can find the information you need and prevent siloed working, task automation to speed up starting new projects, and scheduling and resource management to keep all those interruptions at bay.
So, let's take a look at the useful AI features both platforms have to offer.
AI in Jira
The latest generation of Atlassian products incorporates Atlassian Intelligence, the organisation's AI-powered features, to help automate tasks and provide productivity-boosting insights.
In case you missed the announcement at Team '24, Jira Work Management has been combined with Jira Software to become Jira. The reason? To simplify collaboration and teamwork across both business and technical teams.
AI features include:
- Search for issues within the issue navigator and translate natural language prompts into JQL queries to find the issues you need (a simple solution for non-technical users).
- AI automation—quickly and easily create automated workflows or 'rules' using natural language to work across Jira at the board or site level.
- Transform and generate content—edit existing content and develop new content instantly. Use simple prompts to rephrase or refine your work or create issue descriptions and comments from scratch.
There are also plenty more features in the works. Learn more about AI features in Jira.
AI in Confluence
Atlassian's Confluence application allows you to create, share, and harness your internal knowledge. Still, with Atlassian Intelligence, working as a team, improving your content, and streamlining management is even easier.
AI features include:
- Summarise pages and blogs—to get up to speed, generate a quick summary of your Confluence pages, blogs, and page comments.
- Q&A search—don’t interrupt your teammates to ask questions about Confluence's content. Instead, use Atlassian's quick and advanced search functions to instantly get the answers you need.
- AI definitions—there's no need to keep track of all those internal buzzwords. Define terms and acronyms directly in Confluence without having to switch contexts.
- Transform and generate content—use the same content creation and editing features from Jira in Confluence to help you draft, change the tone of your writing, and make it more accessible.
Atlassian Rovo
At Team '24, Atlassian introduced Atlassian Rovo, which is currently available to a select group of customers (talk to us about joining the Rovo waitlist). This next-level AI assistance will turn your AI intern from excellent to outstanding!
Rovo lets you search across a wide range of data, platforms, and SaaS apps to get contextual and relevant results inside Jira and Confluence. With AI-driven insights, knowledge cards, and chat, you'll build a much clearer picture of your company's data.
You'll also benefit from Rovo Agents: virtual teammates who condense and organise large volumes of data, break down complex tasks, and learn as they go (just like a great intern!).
Every team can benefit from an AI intern
Whether you're a marketer needing help to automate creative requests, a product manager overwhelmed by data and feedback, a salesperson wondering what questions to ask when you reach out to leads, or a Scrum master needing to keep track of new features and developments, you're sure to benefit from monday.com.
Here are just a few of the capabilities your virtual AI intern can help with via features from within your work management platform:
- Data organisation—manage your data in an instant. Monday AI will analyse and categorise your data, tagging and labelling it to make your life easier.
- Insight generation—understand the sentiment of comments and other content (positive, negative, etc.) without trawling through it so you can make informed decisions quickly.
- Summarise content—don't stress over complex topics. Use Monday AI to provide a quick summary, highlight the important bits, and provide actionable insights.
- Inspiration for the next big thing—Monday AI can build you a project plan or list action items based on your meeting summaries so you always know what to do next.
- Translation and localisation—communicate in the language your audience speaks, even if you don't speak it yourself, to expand your global reach.
Whatever business team you're in, increasing productivity and reducing wasted time have to be near the top of your goal list. By harnessing the power of work management platforms' latest AI tools, you can free your people to focus on what they do best—delivering value for your business.
Talk to our work management experts
So, why take on an AI intern using Jira or monday.com? One thing's for sure: you'll have more time to get yourself that coffee.
Written by
Danny Coleman
Business Information Services Manager
As Business Information Services Manager, Danny focuses on expanding monday.com services. Committed to enhancing business processes and team dynamics, his leadership emphasises operational excellence, authenticity, and transparency, aiming to positively impact his team's work experience.
Work management