Simplifying knowledge sharing: The role of intranets in daily work
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Simplifying knowledge sharing: The role of intranets in daily work
Boris Stojkovic
12 February 2025
4 min read
Boris Stojkovic
12 February 2025
4 min read
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One place for all information
Closing communication gaps
Knowledge-sharing made easy
Keeping the culture alive
Streamlining work processes
As remote and hybrid work is the norm for many of us, managing tasks and sharing knowledge is more critical than ever. Having the right tools to support our daily operations and enable easier collaboration is essential. Among these tools, intranets have emerged as powerful tools in keeping teams connected, informed, and engaged, no matter where they are.
But before we jump into the details of intranets, it's helpful to understand their place within the broader context of work management. It involves four main areas: project management, goal management, communication and knowledge management. Project management is about teams working together to move projects forward, achieving more collectively than they could individually. Goal management ensures alignment between team member's personal goals and leadership objectives, creating a unified approach. The communication aspect ensures that all teams can communicate with each other and creates a space for top-down and bottom-up communication. Knowledge management, which we'll focus on in this blog series, involves establishing a central source of information so everyone knows where to find the resources they need for work.
In this first blog of our knowledge management series, we'll explore how intranets are crucial in facilitating remote work and effectively managing knowledge.
1. One place for all information
An intranet, often called a 'company hub' or 'corporate portal,' is an internal network accessible only to organisational members. It provides centralised access to information and resources, enhances communication, and fosters team member collaboration.
Older intranets were often tricky to use, and information quickly became outdated. But imagine having all the information you need at your fingertips. That is what a well-designed intranet offers. It is a centralised hub allowing employees to easily find company policies, project updates, and important announcements. A modern intranet solution is functional, nice to look at, and easy to use. These enhancements have renewed trust in the information provided, encouraging employees to engage with the platform actively.
So, by cutting down on time spent searching for information, intranets help workers stay focused and productive. Tools like Confluence by Atlassian support by providing robust search capabilities and customisable spaces (e.g. for teams), making it easy to organise and retrieve information efficiently.
2. Closing communication gaps
Communication can be tricky when teams are spread across the globe. Intranets come to the rescue with built-in tools like chats, forums, video conferencing and real-time collaboration editing that make it easy to stay in touch. Whether you're brainstorming with a colleague or getting feedback on a project, these tools help keep the lines of communication open and collaboration seamless.
3. Knowledge-sharing made easy
Knowledge is power, and intranets make it easy to share that power across your organisation. Features like wikis and discussion boards allow employees to document their insights and experiences, ensuring valuable knowledge doesn't get lost. A good intranet solution also offers a variety of templates, making it easier for everyone to create and share content consistently and efficiently. This kind of sharing is essential for helping teams learn from each other and grow together.
4. Keeping the culture alive
Maintaining a strong company culture is one of the biggest challenges of remote work. Intranets can play a significant role by creating virtual spaces for social interaction, team announcements, and recognition. They help everyone feel included and part of the community by celebrating a team member's success or sharing a company-wide update.
5. Streamlining work processes
Intranets aren't just about communication—they also help streamline workflows by integrating with other business tools. Employees can manage tasks more efficiently without switching between several tools and platforms. For example, Confluence—a Leader in the Forrester Wave™: Knowledge Management Solutions, Q4 2024—provides a flexible environment where teams can effortlessly create, organise, and collaborate on content. With seamless integration with tools like Jira, Rovo, Loom and Confluence, it is ideal for managing projects and fostering collaboration.
AI tools like Atlassian Intelligence further enhance productivity by offering smart suggestions, automating routine tasks, and providing helpful insights for teams to make informed decisions. This level of integration significantly benefits both remote and international teams, enabling them to stay on top of their work easily.
Intranets are essential for knowledge management. They keep us connected, informed, and engaged, helping us navigate the challenges of working from afar. A good intranet or company hub will be key to staying competitive and giving teams easy access to the knowledge they need to get the job done.
Ready to enhance your team's collaboration?
Explore how a tailored intranet solution can transform your team's communication and simplify unleashing knowledge across all teams. We're here to answer your questions and help you find the best solution for your needs.
Written by
Boris Stojkovic
Consulting Team Lead Work Management
Work management