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We’re now offering ITIL 4 Foundation training
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We’re now offering ITIL 4 Foundation training

Deniz Timartas
Deniz Timartas
6 October 2024
4 min read
People process and technology rings with Adaptavist and ITIL
Deniz Timartas
Deniz Timartas
6 October 2024
4 min read

Find out all about the latest course on offer from Adaptavist – a comprehensive introduction to the foundations of ITILv4 Foundation framework.

Business is moving at a rapid pace, and lengthy workflows and static procedures no longer apply. IT teams and other business units are reaping the benefits of a service management approach, breaking down silos and offering a seamless experience to customers – internally and externally.
For many organisations, the guiding framework behind this collaborative, customer-centric approach is the IT Library Infrastructure (ITIL) and its latest iteration, ITIL 4. Built around the best practice of over 2,000 global IT professionals, spanning industries and roles, it’s a lean and practical guide to help structure your IT service management (ITSM) efforts.
And now you can become ITIL certified utilising Adaptavist’s extensive experience in Service Management.

Discover our new training course

We’re excited to announce that our experienced ITSM experts now offer ITIL 4 Foundation training for your organisation. This comprehensive course covers the key concepts and practices of ITIL, focusing on the framework’s latest version, which takes a more flexible and collaborative approach.
The course has been designed specifically for IT professionals like you seeking to improve service management and organisations that want to align their IT services with business objectives. You’ll gain an understanding of ITSM’s common language and key concepts, and how the ITIL guiding principles can be used to enhance productivity, optimise costs, and improve customer satisfaction.
You’ll also learn about:
  • The ITIL framework and how it’s evolved to integrate new technologies and ways of working
  • Four dimensions of service management
  • The service value system (SVS), its purpose, and components
  • The service value chain (SVC), its activities, and how they interconnect
  • The purpose and key terms of 15 ITIL practices, and details for seven of those practices

What’s included?

With interactive modules and real-world examples, you can develop your knowledge of ITIL 4 with our expertise by your side. There are also practice exams to prepare you for ITIL 4 Foundation certification, positioning you for success in an IT service management career.
The ITIL 4 Foundation examination assesses your recall and understanding of the ITIL® 4 service management framework. There are 40 questions in a multiple-choice format, and you need to get 26 questions correct to pass and be awarded the ITIL® 4 Foundation qualification.
The course includes:
  • 10 hours of live training for up to 15 people
  • Experienced, ITIL 4 accredited trainers
  • Two practice exams and additional resources to support your exam preparation
  • The official ITIL handbook
  • Official ITIL 4 Foundation certification exam with Take2*
*Take2 lets you retake the exam if unsuccessful in the first attempt.

Why learn more about ITIL 4?

ITIL 4 encourages a more adaptable approach, based on the way your team works and its specific needs. And when it comes to value streams, it encourages simplicity and practicality, enabling you to respond to customer demand and create more value for your stakeholders.
Getting to grips with ITIL 4 will give you a better understanding of how the service economy works in the modern world. You’ll learn how to keep a value-first mindset, using ITIL’s Guiding Principles – to encourage collaboration, simplicity, and feedback – and how to integrate lean, agile, and DevOps techniques into ITSM.

Unlock the potential of your organization with our ITIL 4 Foundation training!

Interested in taking our ITIL 4 Foundation training and get certified, but want to know more? Contact us to find out how we can make our new course work best for your organisation so you can start serving up more value to your customers as soon as possible.
Written by
Deniz Timartas
Deniz Timartas
Strategic Advisor
Deniz Timartas is a strategic advisor that uses Atlassian tools and ITSM best practices to help customers achieve efficiency and success. Deniz is also an ITIL Managing Professional and trainer.