Enhance your customer service with JSM Virtual Agent setup

Unlock the potential of AI-powered automation with our 'JSM Virtual Agent Setup' package. This solution provides a streamlined, predictable, and cost-effective approach to implementing a virtual agent within Jira Service Management.

Why choose our 'JSM Virtual Agent Setup' solution package?

Quick and Efficient Implementation: Our solution allows you to budget confidently, ensuring a rapid deployment of AI-powered customer service capabilities. With a clear timeline and cost structure, you can achieve a faster return on investment and enhance your service management processes without unexpected expenses.

Reduce Workloads: The virtual agent can significantly reduce the workload on human agents by handling and/or deflecting routine inquiries, allowing them to focus on more complex issues. This not only improves agent productivity but also enhances job satisfaction by enabling them to engage in more meaningful interactions.

Fixed-price solutions: Tailor the solution to fit your existing Jira Service Management configurations and use cases with knowledge-base integration and custom intent workflows. Our flexible approach ensures that the virtual agent aligns seamlessly with your organization's unique needs, providing a personalized and efficient support experience.

Key features

Seamless integration

The virtual agent can integrate with Slack or MS Teams and is available via live chat directly in the Customer Portal. This ensures that your team and customers can communicate effortlessly across multiple platforms, enhancing accessibility and convenience.

Configurable workflows

Customize virtual agent workflows and behavior to provide tailored answers for each use case. By designing specific conversation paths, you can ensure that the virtual agent delivers accurate and relevant responses, improving customer satisfaction and engagement.

Knowledge-base deflection

Set up the virtual agent to deflect requests using the Confluence knowledge-base. By directing users to existing resources, you can maximize the utilization of your knowledge base, reduce the need for direct human intervention, and promote self-service among users.

Efficient ticket management

The virtual agent can create tickets and gather necessary information during conversations for quick categorization and routing. This streamlines the ticketing process, accelerates response times, and ensures that inquiries are directed to the appropriate teams for resolution.

Transform your customer service strategy

By implementing our JSM Virtual Agent Setup, you can revolutionize your customer service strategy and position your organization as a leader in AI-driven support solutions. Embrace the future of automation and elevate your service management capabilities to new heights.

Designed for organizations aiming to elevate their customer service capabilities, this solution focuses on setting up and configuring a virtual agent to handle common service requests, deliver instant responses, and boost overall service efficiency.