ITSM
Building an AI-ready ITSM solution: integrating AI with ITIL
79% of organisations indicate AI technologies are improving their customer service delivery.
In recent years, AI has taken the IT world by storm and has revolutionised industries, offering unprecedented opportunities for innovation and efficiency. However, successful AI adoption requires meticulous preparation and strategic planning.
Many organisations fall into the trap of assuming AI technologies will solve all of their problems. However, the groundwork you put in place first is just as important.
Join our experts, Will Davis, Innovation Delivery Lead, Rich Blunt, Technical Consultant, and Nisha Hajamohideen, Principal Business Consultant, to dive into how IT leaders can maximise efficiency, improve their teams' ways of working, and as a result, provide high-velocity services to their customers by leveraging artificial intelligence in IT Service Management.
What to expect from this webinar:
The difference between key AI technology models; Generative, Predictive, and Natural Language Processing (NLP).
Uncover the AI trends that are shaping the ITSM landscape.
Discover the ITSM use cases where AI is able to provide the most value.
How to leverage the industry-leading ITLIL framework to develop your ITSM solution to be AI-ready.