The power of ITSM and ESM in an uncertain economy

There was a time Service Management was perceived to be a ‘nice to have’ and was not a high priority for senior management. A combination of customer expectations and departments within the organisation being summoned to more closely align with the wider organisation's goals has spiked interest in the pivotal role ITSM, and more recently ESM, play in ensuring organisations can not only deliver business as usual but also continue to maximise operations when external factors disrupt operations. Many organisations are also facing the challenge of being asked to “do more with less”, to address the financial challenges of operating in disrupted markets

With the state of many economies in turmoil, teams across organisations are looking for ways to maximise their service delivery performance in this period of uncertainty. Many organisations are experiencing significant change, so having a modern ITSM and ESM solution that is agile, to adapt at speed to whichever direction your organisation needs to pivot to, is critical. 

This is an opportunity to take a more holistic approach–not just focussing on the tool, but creating a shift in culture, upskilling existing staff and clearly identifying your value streams in addition to understanding the impact of bad service management on your organisation.

Join the discussion with Adaptavist's ITSM and ESM Senior Principal Consultants Phill Fox and Richard Crampton to explore the role IT and Enterprise Service Management will play to ensure your teams can continue to deliver the services their customers expect.