Adaptavist joins forces with PeopleCert

The demand for service management-related services has only increased—it's one of our most frequently requested engagements for our professional services. Atlassian has also continued to invest in this sector, specifically with Jira Service Management, Opsgenie, Assets, and Status Pages. The future is ITSM and ESM-focused!

That's why we're pleased to announce a brand-new partnership with PeopleCert. This initiative will see some of Adaptavist's ITSM experts trained by PeopleCert to become ITIL 4 Certified Trainers and Certified ITIL Maturity Assessors.

PeopleCert's ITIL Maturity Model is a globally recognised method that Adaptavist can leverage to objectively and comprehensively assess customers' current service management capabilities and the maturity of their Service Value System (SVS).

With this assessment, Adaptavist can support and guide our customers' ITIL improvement planning by highlighting the areas needing improvement and benchmarking them with other organisations implementing ITIL.

PeopleCert also delivers market-leading frameworks and certifications, including ITIL® and DevOps Institute for IT & Digital Transformation, and PRINCE2® for Project, Programme and Portfolio Management, as well as language qualifications through LanguageCert.

As the world's most widely used ITSM framework, ITIL 4 is a holistic and adaptable best practice framework that supports professionals and organisations in gaining optimal value from IT-enabled products and services.

With in-house ITIL 4 trainers and ITIL maturity assessment capabilities, we can add accredited ITIL 4 training and maturity assessment to bolster our existing service offering as an accredited training organisation (ATO). As an ATO, Adaptavist is officially recognised for providing courses aligned with certification standards set by governing bodies. ATOs target industries with high demand for certifications, offering training to individuals and organisations seeking professional development and skills enhancement. Success depends on delivering quality training that meets certification requirements and addresses market needs.

This complements our existing digital transformation solution expertise. Our team will be able to upskill and extend their ITSM and ESM knowledge, while our customers will benefit from a broader range of services and assessments, all from a single provider.

The partnership also creates new opportunities for the Atlassian ecosystem since Atlassian is already part of PeopleCert's ITIL-Accredited Tool Vendors (ATV) program.

Want to know more about how Adaptavist helps businesses put ITSM at the heart of their digital transformation initiatives?