Implementing agile delivery frameworks and methodology
How Adaptavist implemented agile delivery frameworks and methodology in the financial services sector to improve agile delivery.
Client Background
In 2022, a customer operating within the financial sector sought assistance with their ongoing large-scale multibillion-rand programme. Recognising the need for change, they enlisted our help to improve their agile delivery. The programme had been in progress for some time, and they sought our expertise to optimise its effectiveness. The customer needed our help implementing frameworks and methodologies to facilitate and optimise their agile delivery. They wanted to enhance the key components of delivery, people and culture and implement programme success metrics. We provided expertise to help this customer drive improvements in these areas and align their programme with their objectives.
Industry: Financial services
Technology: Jira, Confluence
Customer challenges
Our customer encountered several challenges in their quest to optimise their programme. They aimed to improve the efficiency of their delivery processes by resolving dependencies and navigating complex business and technical trade-offs. Additionally, they sought to foster a culture that promotes collaboration, accountability, and innovation, ensuring sustainability and scalability. Lastly, the customer desired clear success metrics aligning with their agile delivery approach, enabling them to make informed decisions and monitor programme performance effectively.
Our approach
To address the client's challenges, we employed the following strategies:
Facilitation and coaching: We facilitated alignment sessions and provided coaching to leadership at all levels to foster collective decision-making and develop long-term strategies aligned with agile delivery.
Enhancing team performance: We coached product management, scrum masters, and technical delivery leads to improve team performance and identify productivity inhibitors for timely resolution.
Transition to agile ways of working: We guided teams in successfully adopting and transitioning to an agile way of working, effectively handling dependencies and complex trade-offs.
People-centric change management: We employed a behavioural change approach, conducting teams' health assessments, leadership coaching, training sessions, workshops, and culture initiatives.
Agile tooling adoption: We facilitated the adoption of Jira and Confluence as tooling platforms, utilising a metrics approach to enable better prioritisation, planning, and tracking of work.
Advising and collaborating on team and programme redesign: We provided guidance and collaborated with the customer to redesign their teams and programme structure for optimal flow of work and delivery. This guidance included recommending improvements in team structure, roles, responsibilities, and communication channels to enhance collaboration and minimise bottlenecks.
In conclusion
After our engagement, we successfully implemented various solutions within the customer's large-scale, multi-billion rand programme. We advised on streamlined delivery processes, fostered collaboration and joint accountability, and facilitated the adoption of agile practices. Our guidance and expertise enabled the customer to focus on optimising efficiency, improving productivity, and navigating complex trade-offs effectively—the adoption of Jira and Confluence as tooling platforms enhanced work management, prioritisation, and planning. By advising and collaborating on team and program redesign, we optimised the flow of work and delivery. Overall, our solutions positioned the customer for ongoing success.